Terms & Conditions

Grab and Go Guardians – Terms and Conditions

Effective Date: 14 November 2025

1. Overview

These Terms and Conditions govern your use of the Grab and Go Guardians website and your purchase of our emergency preparedness products. By accessing our site or placing an order, you agree to these terms.

2. Products and Services

• We offer emergency bags and accessories for individuals, pets, and vehicles.
  
• Product contents may vary slightly due to availability but will always meet the intended purpose.
  

3. Orders and Payment

• All prices are listed in NZD and include GST unless stated otherwise.
  
• Payment must be made in full at the time of purchase via our secure checkout.
  
• We reserve the right to cancel or refuse any order at our discretion.
  

4. Shipping and Delivery

• We ship within New Zealand. Delivery times vary by location.
  
• You will receive tracking information once your order is dispatched.
  
• We are not liable for delays caused by third-party couriers or natural events.
  

5. Returns and Refunds

• Returns are accepted within 14 days of delivery for unused items in original packaging.
  
• Refunds will be processed within 7 business days after receiving the returned item.
  
• Custom or personalized products are non-refundable unless faulty.
  

6. Product Use and Safety

• Our emergency bags are designed for general preparedness and do not replace professional medical or survival advice.
  
• Customers are responsible for checking expiry dates and maintaining their kits.
  

7. Intellectual Property

• All content, branding, and product designs are the property of Grab and Go Guardians and may not be reproduced without permission.
  

8. Privacy Policy

• We collect personal information to process orders and improve service. See our [Privacy Policy] for details.
  
• We do not share your data with third parties except as required to fulfill your order.
  

9. Limitation of Liability

• Grab and Go Guardians is not liable for any indirect, incidental, or consequential damages arising from product use.
  

10. Governing Law

• These terms are governed by the laws of New Zealand. Any disputes will be resolved in New Zealand courts.

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